How much is delivery?

All postal charges are covered by us and included in the purchase price of your product. The item/items are fully covered by our Platinum insurance cover.

How will the parcel arrive?

Our parcels are sent with royal mail special delivery, on some occasions generally with heavy weight items we may use another courier but this will not affect your insurance cover in anyway.

Can I collect or buy in our shop?

You will not get a better deal by visiting our shop, all sales must be done through our website. You can however visit our showroom for your peace of mind so you know whom you are dealing with and collect your goods once payment has been made and has cleared.

Where can you deliver?

We deliver anywhere in the UK including the isle of man and the Channel Islands.

What happens if I’m not in when the parcel arrives?

Don’t worry, your parcel will be kept at the local post office depot fully covered by our insurers. Just take the card that would have been posted through your letter box with some ID to your local depot to collect your goods.

What is the latest time I can place an order before I can receive my goods the next day?

After placing your order online we must receive your payment by midday so that your goods can be posted that day. Any later than the 12 midday cut-off and your goods will be posted the next day.

Can I pay in cash?

No is the simple answer; all payments must be made via card or bank transfer.

Can I pay online by debit or credit card?

By far we prefer to be paid by bank transfer and please always put your order number in the payment reference box. If you do wish to pay by debit card then we can accept payments up to £20,000.00 and credit cards up to the value of £5000.00 We do not accept company debit cards.

Do you buy bullion or coins back?

Yes please give us a call for your on the spot price for selling we can lock the price for you as long as you post the items that day.

Do your bars come with a certificate?

Some of our suppliers do supply certificates and some do not, please see the item description for details. All of the SMP Bullion best value bars come with a 5 point check certificate.

Do you buy bullion or coins back?

Yes please give us a call for your on the spot price for selling we can lock the price for you as long as you post the items that day.

What is your contact number?

0121 236 9844